Official start guidance — overview

What is Ledger.com/start?

Ledger.com/start is the official onboarding entrypoint for Ledger hardware wallet users. It provides software downloads, setup steps, safety reminders, and links to official resources. This page helps users begin their setup from a trusted location and reduce the risk of phishing or misuse.

Before you begin

Only start your Ledger setup from official sources. Confirm that you are on the correct domain (Ledger's official site) and that your device box is sealed and untampered. Keep a calm, focused environment free from interruptions while you write down your recovery phrase — this reduces the risk of mistakes or exposing private information.

Secure setup practices

Follow the device's on-screen instructions and the official onboarding guide. When your device generates a recovery phrase, write it down on paper or a metal backup plate — do not store it digitally (screenshots, notes, cloud storage). Treat the recovery phrase as the single secret that controls access to your funds.

Recognize and avoid phishing

Phishing websites and fake downloads are common attack vectors. Check the browser address bar for the correct domain and a secure connection. Never enter your 24-word recovery phrase into a website or app — legitimate wallet setup will only ask you to confirm words on the hardware device itself, never online.

Important: Ledger support will never ask you for your recovery phrase. If anyone requests it (including impersonators by email, chat, or phone), treat that as a scam and stop communication.

Backups and recovery

Create at least one secure backup of your recovery phrase and store it in a separate, safe location. Consider fireproof and waterproof storage options for long-term protection. If possible, use a metal backup plate designed for seed phrases rather than paper alone.

Device and software hygiene

Only install Ledger's official software (Ledger Live) from the verified source. Keep your computer and browser updated, run reputable antivirus software, and avoid using public or untrusted Wi‑Fi networks during setup. Use a clean, minimal browser profile if you suspect your environment is monitored or compromised.

Continuing safely

Once setup is complete, review account addresses directly on the hardware device before sending or receiving funds. Regularly verify official channels for firmware updates and follow Ledger's published update instructions. If you ever doubt your device integrity, stop and contact official support channels through the Ledger website.

This page is informational and designed to help new users adopt safe practices. It does not replace official instructions from Ledger. For step‑by‑step setup and software downloads, always consult verified resources on the vendor's website.

Last reviewed: November 2025 • Keep this guidance safe and share with anyone helping you set up a hardware wallet.